Centura Health at Home Telehealth Patient Satisfaction Survey

As part of the Remote Patient Monitoring (RPM) Diffusion Grants Program collaborative, Centura Health at Home has created a telehealth patient satisfaction survey that is available for providers nationally. This survey tool identifies older adult’s perceptions and beliefs about health technology, and addresses key issues such as privacy concerns, time of use, involvement in one’s healthcare, and quality of care. The survey uses a 5-point Likert scale drawn from the Coleman Care Transitions Survey that was developed and tested for use with older adults.

The Centura Telehealth Patient Satisfaction Survey was developed with assistance from Partners in Care Foundation (PICF) and the Center for Technology and Aging

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(CTA). This collaborative process for tool development exemplifies the activities of the Diffusion Grants Program learning network. Other CTA Remote Patient Monitoring grantees are currently using the survey for their own evaluations.

This tool, along with other tools that are under development, will be available for aging services organizations and staff to use through the Center for Technology and Aging’s forthcoming Toolkit Website. The web-based toolkit will provide organizations access to a range of instruments and protocols to more effectively and efficiently develop and launch technology-enabled interventions for older adults. Toolkits are under development in the Center’s current grant focus areas, including Medication Optimization, Remote Patient Monitoring, and Post-Acute Care Transitions.

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